Technical support
Information and support for installation and use
Find answers and technical references before and during installation.
Frequently asked questions
How to choose a sliding gate motor?
The selection is derived from wing weight and usage intensity. The Dynamos series is designed for gates weighing up to 1000 kg in 230 Vac and 24 Vdc versions; Dynamos XL 1800 is designed for gates weighing up to 1800 kg; and for industrial and commercial use, the three-phase versions with frequency converter are available — Dynamos XL 1500 inverter and Dynamos XL 2500 inverter, for gates weighing up to 1500 and 2500 kg respectively.
How to choose a wing gate motor?
Three types of solutions: Linear actuator (Jet wing up to 3 m / 600 kg, Jet XL wing up to 6 m / 750 kg, Linear wing up to 4.5 m / 300 kg and Couper 24 wing up to 2 m / 400 kg); Arm motor, suitable when the gate is wide and does not allow installation of actuator (Modus wing up to 4.2 m / 500 kg and Minimodus wing up to 2 m / 250 kg); and underground motor with no visual impact on the gate (Intro wing up to 4 m / 650 kg).
When is it advisable to choose a subterranean motor?
A subterranean engine installed below ground level and not visible after installation, making it the standard solution when maintaining a gate's appearance without visible components. Intro is designed for a wing up to 4 m in length and weighing up to 650 kg, available in 230 Vac and 24 Vdc versions.
What is the difference between a 24 Vdc motor and a 230 Vac motor?
KINGgates 24 Vdc motors operate against STARG8 24 control units, support battery backup and solar power supply through the Go Green kit, and allow remote control via the CLAVIS app plus Wi-Clavis module. 230 Vac motors operate against STARG8 AC control unit. To match the version to your installation characteristics, please contact us for advice.
What is the STARG8 control unit?
STARG8 is the control unit family of KINGgates: one unit for 24 Vdc and one unit for 230 Vac, serving all gate motors. The programming method is the same across all products and includes trimmer adjustment, self-learning travel programming, diagnostic indicators, and dip switches for setting operating modes, as well as speed management, speed adjustment, and obstacle control.
Which engine is suitable for a sliding door?
Rolls is designed for sectional doors up to 23 m² and for overhead doors up to 14 m², with a force of 700N or 1200N with the STAR ROL control unit. Elevo is designed for sectional doors up to 16 m², with a force of 620N or 1000N with the STAR EVO control unit.
Can the gate be activated without being connected to the power grid?
Yes. The Go Green system is a solar photovoltaic power supply system that includes a battery box and is capable of powering all KINGgates products with the 24 Vdc control unit STARG8 24 without the need for connection to the electrical grid.
How to control the gate from the mobile?
Using the CLAVIS application. Download the app, connect the Wi-Fi module (Wi-Clavis) to the control board, and configure it on the home network. Then, you can operate the gate and garage door from anywhere with an internet connection, view the system status in real time, grant access to multiple users, and set automatic opening based on location.
What safety equipment is required for the automation system?
KINGgates offers outdoor photosensors for Viky series 30 and FOT — including models with 30° and 180° adjustment and a battery version — installation posts TOWER with height 500 and 1000 mm, and Idea spotlight with built-in antenna at frequency 433.92 MHz. The required safety accessory range in practice is determined according to the standard applicable to the specific installation; contact us for verification with the installer.
Where can you find the full technical specification of the product?
On every product page on the site, there is a complete table of models and codes, next to which there is a link to download the data sheet and the manufacturer's original instruction manual. You can also download all documents in a centralized manner from the Downloads page. Note that the manufacturer's documents are published in English or in a multilingual version and are not available in Hebrew.
Manuals and technical files
Additional support resources
Open the KING Specialist application for configuration, or use downloads to access manuals and technical data.
Open a support request
Describe the existing system, including the operator model, control unit, and observed issue, so we can provide a focused answer.
KINGgates Israel
Need help choosing the right solution?
We can match the product to your project, check compatibility with the existing system, and prepare a quotation.
- More information
- Request a quotation
- Project-fit guidance
- Talk to a specialist